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Privacy Policy

Last updated: 09-05-2026

Class26 values privacy, confidentiality and careful handling of personal data. This Privacy Policy explains which personal data Class26 collects, why We process it, how We protect it, with whom We may share it and which rights Users and Experts have. This Privacy Policy applies to the use of the Class26 website, platform, application, communication channels, bookings, payments, digital products, Expert services and other Class26 services.

  1. Who Is Responsible? Class26 B.V. Established in: Culemborg, The Netherlands Dutch Chamber of Commerce number: 42021638 Email: support@class26.com Website: www.class26.com Class26 is the data controller within the meaning of the General Data Protection Regulation, GDPR.
  1. Relevant Legal Framework This Privacy Policy is based, among others, on: • General Data Protection Regulation, GDPR • Dutch GDPR Implementation Act, UAVG • Dutch Telecommunications Act • Dutch Civil Code • Consumer protection rules • Payment regulations • Digital services regulations • Applicable Dutch and European laws
  1. Interpretation and Definitions 'Account' A unique account created to access the Class26 Service. 'Class26', We, Us or Our Class26 B.V., established in Culemborg, The Netherlands. 'Data Controller' The organization that determines the purposes and means of processing personal data. For the purposes of this Privacy Policy, Class26 is the Data Controller. 'Data Processor' A third party that processes personal data on behalf of Class26. 'Expert' An independent provider offering services, coaching, training, digital products, courses, livestreams, workshops or advice through Class26. 'Personal Data' Any information relating to an identified or identifiable natural person. 'Service' The Class26 website, platform, application, marketplace, booking system, payment flow, communication environment, digital content delivery and related services. 'User' Any visitor, customer, buyer, participant or account holder using Class26. 'Usage Data' Data collected automatically when using the Service, such as IP address, browser data, device data, pages visited and session data.
  1. What Personal Data Do We Collect? Class26 may process the following categories of personal data. 4.1 Account and Profile Data • Name • Company name • Email address • Phone number • Profile photo • Job title • Expertise • Professional biography • Social media profiles • Website details • Chamber of Commerce number • VAT number • Login details • Account preferences 4.2 Expert Data For Experts, Class26 may also process: • Professional profile • Expertise or niche • Relevant work experience • Portfolio • LinkedIn profile • Website • Certifications • Registrations • Permits • Insurance information • Business details • Intake notes • Verification information • Availability • Profile activity • Quality signals • Reviews and testimonials • Complaint history • Refund history • Engagement data 4.3 Booking and Payment Data • Bookings • Orders • Transactions • Payment status • Invoice details • Billing details • Bank account details • Payment provider information • Refunds • Chargebacks • Payout information • VAT-related data • Tax-related data where necessary 4.4 Communication Data • Platform messages • Support requests • Emails • Feedback • Reviews • Complaints • Incident reports • User-Expert communication • Customer service notes 4.5 Technical and Usage Data • IP address • Browser type • Browser version • Device information • Operating system • Login data • Cookie identifiers • Analytics data • Session data • Page visits • Time and date of visits • Usage behavior • Diagnostic data • Security logs 4.6 Content and Uploads • Documents • Videos • Courses • Digital products • Livestream information • Profile content • Images • Testimonials • Templates • Downloads • AI-generated content • Educational materials • Public profile content 4.7 Checkout and Consent Data Class26 may store confirmations relating to: • Acceptance of Terms • Acceptance of Privacy Policy • Acceptance of Cookie Policy • Immediate delivery of digital content • Waiver of withdrawal rights where legally allowed • Cancellation and refund policies • Expert-specific terms • Marketing consent • Cookie consent • Other legal confirmations
  1. How Do We Collect Personal Data? Class26 may collect personal data when You: • Visit the website • Create an Account • Register as a User • Apply as an Expert • Complete an intake • Make a booking • Purchase a Digital Product • Complete checkout • Communicate through the platform • Contact support • Submit a complaint • Leave a review • Upload content • Use livestreams, courses or digital products • Interact with cookies or tracking tools • Subscribe to updates or marketing • Use third-party login options • Use payment services connected to Class26 Some data is provided directly by You. Other data is collected automatically through technical systems, cookies, analytics or third-party service providers.
  1. Why Do We Process Personal Data? Class26 processes personal data for the following purposes: • Creating and managing Accounts • Facilitating bookings • Processing purchases • Processing payments • Processing payouts • Delivering digital products • Providing access to courses and livestreams • Enabling communication between Users and Experts • Customer service and support • Expert onboarding • Expert verification • Quality monitoring • Platform safety • Fraud prevention • Complaint handling • Incident handling • Dispute resolution • Moderation • Legal compliance • Tax and accounting obligations • Payment compliance • Analytics and platform optimization • Marketing and platform communication • Service messages • Security • Protecting Users, Experts and Class26 • Enforcing Terms and policies
  1. Legal Grounds for Processing Class26 processes personal data only when a valid legal basis exists. The legal grounds may include: 7.1 Performance of an Agreement For example, to create an Account, process bookings, deliver digital content, process payments or provide platform access. 7.2 Legal Obligation For example, tax obligations, accounting duties, consumer law requirements, fraud prevention, payment compliance and legal requests. 7.3 Legitimate Interest For example, platform safety, fraud prevention, quality monitoring, dispute handling, service improvement, security, enforcement of Terms and business operations. 7.4 Consent For example, marketing emails, optional cookies, certain checkout confirmations or other consent-based processing. 7.5 Vital Interests Where strictly necessary to protect the vital interests of a person.
  1. Payments and Payment Providers Payments are processed through Class26 or payment providers designated by Class26. For payment processing, personal data may be shared with external payment providers, including for example: • Stripe • Mollie • Banks • Payment processors • Fraud prevention providers • Chargeback handling services These parties process personal data according to their own privacy policies and applicable laws. Class26 does not store full credit card details. Payment providers may process information such as: • Name • Email address • Billing details • Payment method • Payment status • Transaction identifiers • Bank details • Fraud signals • Chargeback information
  1. Digital Products and Checkout When purchasing digital products, online courses, livestreams or other digital content, Users may explicitly agree during checkout to: • Immediate delivery of digital content • Waiver of the statutory right of withdrawal where legally permitted • Applicable cancellation and refund conditions • Expert-specific terms • Class26 platform terms Class26 processes personal data necessary for: • Delivery of digital content • Access management • Verification • Support • Fraud prevention • Proof of consent • Compliance with consumer law
  1. Experts and Platform Use Experts are independently responsible for the content and execution of their services. Experts may only use personal data of Users for the execution of services through the platform. Experts are not permitted to use User personal data for: • Spam • Unsolicited acquisition • Sales outside the platform • Unauthorized marketing • External marketing without consent • Misleading practices • Circumvention of Class26 • Unauthorized data sharing Experts must handle confidential information, personal data, customer data, session information and communication carefully. Experts must notify Class26 immediately in the event of a potential data breach, security incident or unauthorized access.
  1. Cookies and Tracking Technologies Class26 uses cookies and similar technologies. These may include: • Browser cookies • Session cookies • Persistent cookies • Web beacons • Pixels • Tags • Scripts • Analytics identifiers • Marketing identifiers Class26 may use cookies for: • Basic platform functionality • Login • Security • Session management • Payment processes • Fraud prevention • Account functionality • Language settings • User preferences • Analytics • User experience optimization • Marketing • Remarketing • Conversion tracking • Campaign analysis • Performance measurement More information is available in the Cookie Policy of Class26.
  1. Types of Cookies 12.1 Strictly Necessary Cookies These cookies are essential for the platform to function. They may be used for: • Login • Security • Session management • Payment processes • Fraud prevention • Account functionality Consent is generally not required for strictly necessary cookies. 12.2 Functional Cookies These cookies help remember preferences, such as: • Language settings • Login preferences • User preferences • Previously entered information • User experience settings 12.3 Analytics Cookies Analytics cookies help Class26 understand: • Visitor behavior • Platform usage • Technical issues • Performance • Conversion flows • User experience Analytics tools may include Google Analytics, Hotjar, Matomo, Fathom or similar services. Where legally required, Class26 requests consent for analytics cookies. 12.4 Marketing and Tracking Cookies Marketing cookies may be used for: • Advertisements • Remarketing • Social media integrations • Conversion tracking • Personalized content • Campaign analysis Third parties may include: • Meta/Facebook • LinkedIn • Google • TikTok • Advertising platforms • Social media platforms Where legally required, Class26 requests prior consent.
  1. Third-Party Social Media Services Class26 may allow Users or Experts to create an Account or log in through third-party services such as: • Google • Facebook • X • LinkedIn • Apple If You use such services, Class26 may process data associated with that account, such as Your name, email address, profile picture or other information You choose to share. Third-party platforms apply their own privacy policies.
  1. Marketing and Communication Class26 may use personal data for: • Newsletters • Platform updates • Service messages • Onboarding emails • Marketing campaigns • Relevant recommendations • Product updates • Expert updates • User support • Educational content Users can unsubscribe from marketing communications at any time. Service-related communications may still be sent where necessary for Account, booking, payment, security or legal reasons.
  1. Sharing Personal Data with Third Parties Class26 may share personal data where necessary with: • Payment providers • Hosting providers • Software suppliers • Analytics providers • Email service providers • Customer support tools • Fraud prevention providers • Accounting providers • Legal advisors • Tax advisors • Insurance providers • Regulators • Government authorities • Courts or law enforcement where legally required • Experts, where necessary for the execution of a booking or service Class26 does not sell personal data to third parties.
  1. Service Providers Service Providers may process personal data on behalf of Class26. These Service Providers may assist with: • Hosting • Payment processing • Email delivery • Analytics • Customer support • Security • Fraud prevention • Database management • File storage • Course delivery • Livestream technology • Marketing automation Where required, Class26 enters into appropriate data processing agreements with Service Providers.
  1. International Data Transfers Personal data may be processed outside the European Economic Area if Class26 or its Service Providers use systems or providers located outside the EEA. Where this occurs, Class26 ensures appropriate safeguards in accordance with the GDPR, such as: • Adequacy decisions • Standard Contractual Clauses • Additional security measures • Contractual protections
  1. Retention Periods Class26 does not retain personal data longer than necessary for the purposes for which it was collected. Retention periods depend on the type of data and the reason for processing. Class26 may retain data for: • Service execution • Account management • Legal obligations • Tax administration • Accounting • Fraud prevention • Dispute handling • Complaint handling • Security • Compliance • Evidence of consent • Enforcement of Terms Certain data may be retained longer where required by law or necessary for legal claims.
  1. Security Class26 takes appropriate technical and organizational measures to protect personal data against: • Loss • Misuse • Unauthorized access • Data breaches • Fraud • Destruction • Unauthorized disclosure • Accidental alteration • Unlawful processing Measures may include: • Access controls • Secure authentication • Encryption where appropriate • Logging • Monitoring • Security procedures • Data minimization • Processor agreements • Incident procedures • Backup and recovery measures No method of transmission over the internet or electronic storage is completely secure. Class26 cannot guarantee absolute security.
  1. Data Breaches and Security Incidents In the event of a potential data breach, security incident or unauthorized access, Class26 will assess the incident and take appropriate measures. Where legally required, Class26 will notify the Dutch Data Protection Authority and/or affected individuals. Experts must immediately report suspected data breaches or unauthorized access involving User data to Class26.
  1. Rights of Data Subjects Users and Experts have the following rights under the GDPR, where applicable: • Right of access • Right to rectification • Right to erasure • Right to restriction of processing • Right to data portability • Right to object • Right to withdraw consent • Right not to be subject to unlawful automated decision-making • Right to lodge a complaint with a supervisory authority Requests may be submitted via: support@class26.com Class26 may ask You to verify Your identity before responding to a request.
  1. Access, Correction and Deletion You may request access to the personal data Class26 holds about You. You may request correction of inaccurate or incomplete personal data. You may request deletion of personal data, unless Class26 must retain certain data due to legal obligations, contractual necessity, fraud prevention, dispute handling, tax obligations or other lawful grounds.
  1. Withdrawal of Consent Where processing is based on consent, You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing before withdrawal. If You withdraw consent, certain features of the Service may no longer be available.
  1. Objection to Processing You may object to processing based on legitimate interests. Class26 will assess the objection and stop processing unless there are compelling legitimate grounds or the processing is necessary for legal claims. You may always object to direct marketing.
  1. Automated Decision-Making Class26 may use automated systems to support fraud prevention, security, analytics, platform performance and quality monitoring. Class26 does not intend to make decisions based solely on automated processing that have legal or similarly significant effects on Users, unless legally permitted and appropriate safeguards are in place.
  1. Children and Minors Class26 is generally not intended for children under the age of 16 without consent from a parent or legal guardian. Experts who offer services to minors are independently responsible for complying with applicable laws, parental consent requirements and professional standards.
  1. Complaints If You believe that Class26 processes personal data unlawfully, You may contact Class26 first via: support@class26.com You also have the right to lodge a complaint with the Dutch Data Protection Authority: Autoriteit Persoonsgegevens
  1. Links to Third-Party Websites The Service may contain links to third-party websites, tools, platforms, payment providers, video services, livestream software, analytics services or social media platforms. Class26 is not responsible for the privacy practices, content or security of third-party websites or services. Users should review the privacy policies of third parties before using them.
  1. Business Transfers If Class26 is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal data may be transferred as part of that transaction. Class26 will take appropriate steps to protect personal data in such situations.
  1. Changes to This Privacy Policy Class26 may amend or update this Privacy Policy from time to time. Changes may be made due to: • Legal changes • Platform development • New services • Security requirements • Operational necessity • Technology changes • Payment provider requirements • Regulatory requirements The most current version will be published through the Class26 website or platform.
  1. Contact For questions, privacy requests, complaints or notifications, contact: Class26 B.V. Culemborg, The Netherlands Email: support@class26.com Website: www.class26.com